www.randrmagonline.com/articles/87931-ask-annissa-creating-a-wow-client-experience-part-2

Ask Annissa: Creating a WOW Client Experience | Part 2
April 19, 2018
In part one of this series, Annissa laid out her SEW concept:
Setting Them Up
Educating Them
Wowing Them
This week, she's talking about educating your clients - and how the more they know, the happier they'll likely be throughout the job.