www.randrmagonline.com/articles/86832-ask-annissa-dealing-with-nightmare-clients
angry customer

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy
March 10, 2016

Every single contractor can think of a time they dealt with a "nightmare client." However, you might be surprised to hear Annissa say that angst might be partly, or all, your fault.

The key to overcoming this hurdle with clients is to train your clients to do business your way. Here are the three key components to making that happen.

  1. Education
  2. Expectations
  3. Experience

Watch this video for Annissa's explanation, and a preview of what's to come in a brand new series on this very topic! 

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Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.