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Articles Tagged with ''customer expectations''

Ask Annissa: Don't Let Your Client Jump Out of the Airplane Alone

Annissa Coy

August 17, 2017

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You are the parachute. You are the instructor. Set jobs up for success with your client from day one.

Balancing Pre-Loss Condition & Homeowner Expectations

A case study on fire damage restoration, insurance payouts, and upgrade requests.

Michelle Blevins

February 8, 2017

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Fire damage restoration seems pretty straight forward from the outside. Remove and clean the contents, clean and restore the home, remove odors, bring the contents back, and move on to the next job. Yes, that is a very high birds-eye view of the process, but covers the basic steps.

Ask Annissa: Dealing with Nightmare Clients (Part 3)

Under-promise, over-deliver

Annissa Coy

March 31, 2016

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Annissa talks about the importance to treading lightly with your promises. It's better to under promise and over deliver, than the opposite.

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

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In this video, Annissa talks about the first of her three steps: Educate the client about your process.

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

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This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

The ABCs of Health and Safety for a Restoration Company

ATI Restoration Welcomes Norm Escover as New General Counsel

Bridging the Contractor-Carrier Gap: Strategies for Improved Collaboration in Restoration

Events

January 13, 2025

INTRConnect 2025

INTRConnect 2025, themed "Beyond All Limits," is the must-attend event for restoration and insurance professionals.

January 14, 2025

NeXus 2025

NeXus stands as a prominent event among trade shows, spanning the diverse sectors of Restoration, Concrete Surface Preparation, Abatement, Safety, and Professional Cleaning.

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Poll

Challenges Facing the Restoration Industry in 2025

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Products

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The Cleaning, Restoration, Inspection, and Safety Glossary.

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