Art and Dan dig deeper to talk about the actual heart and essence of your customer service philosophy.

There are a lot of companies out there becoming giants in their industries through offering impeccable customer service. Now, it's your turn!

When was the last time you took a good, close look at job descriptions for the various positions in your company? Art and Dan continue their awesome series on hiring, onboarding, and creating a well-rounded team within your restoration company.

Who should be designated to do the orientation for new hires at your restoration company?

What does orientation look like in your restoration company?

After the initial hiring of a new team member, the onboarding process is the obvious next step, and critically important to effectively bring a new person into the company.

You would be surprised how many companies skip things as simple as showing their new employees around the building, and where the bathroom is!

Dan and Art share some great thoughts on making sure your orientation process is as effective as possible, and they issue a challenge!

This week, they're talking about the importance of engagement and positive attitudes among your team.

Dan and Art are starting a brand new series of 3 to 4 minute videos specifically on building your team and creating synergy within your company.