Building relationships with adjusters is something that draws attention in our industry, as it is a cornerstone of developing any restoration business.
Do not try to interpret an insurance policy and commit an adjuster by speaking for them. If you work at being the solution partner for both parties involved, you will ensure a win for everyone.
There are some things that you can do to break through the initial hesitation or lack of confidence that you may receive from an adjuster at the beginning of a job.
I have been in this industry for 14-plus years and I can happily say I have never negotiated or settled for anything less than payment in full for all services rendered when getting a check from an adjuster.
Have you ever wondered why people get upset with you on a
job that you are doing for them? Do you wonder if they think that their
job is the only one you have to do? Do you wonder if they really care what
you are doing to advance their job completion when you are not on their
jobsite? Do you think that they would feel differently if they knew what was
going on with their job?
Chances are, if the adjuster and contractor aren’t working
well together on a particular project, the customer isn’t going to be very
pleased with the end result. Based on this alone, it’s important for adjusters
and contractors to cooperate, communicate and work together to ensure that the
project gets done well, the customer is satisfied and any other details are
worked out accordingly.