Annissa guides restorers on packing/ handling client’s belongings after water damage. And how to think about the process from both the client and restorer perspective.
This edition of Ask Annissa addresses the best way to organize contents in a packout and why this is crucial for establishing a relationship with the customer.
“Hoarding cleanup is not an easy task, and it is best done by restoration professionals who have the expertise and equipment to perform the job efficiently and safely. By no means was this particular case the worst I have seen in my tenure, but the timeline from the property management company was tight, so we needed to get to work quickly and efficiently,” Ben Doebler writes.
Annissa Coy has found over the years that when a hoarding job goes sideways, there are three big mistakes that often are the culprit. “If you avoid these, you will be setting yourself and your client up for success right from the start,” she writes.