Because no one can predict when water or fire damage will occur or when mold is noticed, having a live website chat service can capture all potential customers 24 hours a day and significantly increase lead acquisition and customer retention.
If you work with insurance claims, you will want to familiarize yourself with writing and reading Xactimate estimates. This is true whether you are an adjuster or a restoration professional. Xactimate has become the standard for the majority of insurance carriers and third-party administrators (TPAs). If you are new to Xactimate we have three tips that will help you master best practices for this estimating platform.
Before he became a licensed mold inspector/assessor in 2006, Brent Horton, owner of Mold and Air Inspection in Boiling Springs, S.C., sold indoor air purification equipment. Often, when calling on customers, he kept running into questions from many of them about mold.
The IICRC’s Standards Subscription Website allows IICRC Instructors, Schools, Certified Firms and registrants to access standards, reference guides, technical papers and multimedia publications from anywhere an Internet connection is available. The site is located at http://publications.iicrc.org.
The 2018 Forensic Restoration Conference is just around the corner. Taking place in Cincinnati on Nov. 15-16, don’t miss the opportunity to participate in discussions on high-risk environmental threats, networking with other restorers and hands-on training exercises.
Data standards and accessibility, background checks, restorer requirements and photo documentation are just a few of the discussion topics slated for Nov. 13-14 meeting in Atlanta, Georgia.
Although I believe that strong organizations are driven by something bigger than profit and rather by purpose, the fact of the matter is that at a very basic level we must be able to execute in a way that generates a profit.
In this episode of the Violand Vault, Jeff has some great advice on how to handle negative online reviews of your restoration business, and how to get more good reviews as well!
While giving a recent seminar, I commented to the audience how great the breakfast was. There were many choices of food and drink available to satisfy different tastes. After making that comment I asked a simple question; “You all got to choose what you ate and what you drank this morning but which one of you got to choose the air you breathed?”