Here, Lisa Lavender, Chuck Boutall and John Perella of Restoration Technical Institute share tips on deploying new tools and tech within your organization. They also share some of their favorite things: Old, new, borrowed and blue.

Don’t hesitate to spend time learning and improving your staff and yourself. The time spent training will pay dividends later in the form of faster job completion, little-to-no damage to items in your care and, of course, happy and well-cared-for customers in their time of need.

Whether we like it or not, change is constantly happening all around us. You have to decide whether or not the change works for you or if you just want to keep on doing what you’ve been doing. We can whine about how it used to be, but the reality is we can only control how or if we respond to the change in the future.

Severe weather often triggers high-volume loss events that create a performance challenge for carriers and contractors. Service timelines deteriorate because repair estimates are delayed for days or weeks while loss data such as damage evaluation, measurements, and photographs are collected.

Every now and then the word “blockchain” appears somewhere in our daily life. It’s is almost always associated with getting fabulously rich, staggeringly poor or in some James Bond style theft of a large sum of money, a person with a Russian sounding last name hiding out in a 2nd world country.