Tour the 95,000-square-foot Blue Kangaroo Packoutz flagship facility. See the inner workings of the warehouse, including 750 storage vaults, a state-of-the-art training room, art restoration, contents cleaning, furniture upholstery and refinishing, and more.

Don’t hesitate to spend time learning and improving your staff and yourself. The time spent training will pay dividends later in the form of faster job completion, little-to-no damage to items in your care and, of course, happy and well-cared-for customers in their time of need.

The contents restoration workflow is like a car. When it runs properly, it’s hardly noticed. Only when a component breaks down and disrupts the owner’s daily routine does the car draw attention

Don’t let the “app for that”allow you to lose sight of the basics.

You need to realize that there is a little more liability when dealing with food that is potentially contaminated than other household items.

It really doesn't matter whether the house is clean and sparsely furnished or if a stage four hoarder lives there - the way you handle each job is basically the same.

 Logging destroyed items without a good system in place can definitely create a huge mess in a hurry. This is the part of the job that not only affects the homeowner the most financially, but emotionally as well. 

I have been in this industry for 14-plus years and I can happily say I have never negotiated or settled for anything less than payment in full for all services rendered when getting a check from an adjuster.