On a February day in Salt Lake City, Utah, representatives from major property restoration and insurance companies came together to discuss the state of the industry. 

NORRP is the National Organization of Restoration and Remediation Professionals. We are an organization founded by restoration professionals (mostly contractors) who are focused on uniting our industry and helping to get all parties on a level playing field.

Chemical use is commonplace in restoration and remediation projects involving water damage and microbial growth. Disinfectants, antimicrobials and deodorizers are often sold in both ready-to-use and concentrate formulations. They can be extremely effective when used according to their product label.

Mechanic’s liens are unquestionably the most powerful, and most poorly-understood collections weapons available to contractors. But like any weapon, they are dangerous, and can backfire on the unwary and the inexperienced.

Years ago, while preparing a project management seminar for the Restoration Industry Association (RIA), I was asked to include a section on upselling strategies. At first I was reluctant, feeling the topic was inappropriate for the subject matter of the course. However, upon presenting the material and seeing the reaction of the audience, I recognized the need.

Almost one year after my working career in restoration started, I was baptized by accepting a request to look at a boat fire. I had absolutely no knowledge of marine vessels, how they were constructed or what the component materials were, let alone how they react when they burn.

Have you ever thought about your sources of business information as to what is true and what is not?

You’ll recall in July, I explained a problem you may have within your master services agreements – specifically related to additional insureds.