Restoration Training/EducationManaging Your Restoration BusinessAsk Annissa

Ask Annissa: How to Get Online Reviews

Even the happiest customers often fail to go online and give companies good reviews, despite saying they would. So what if you took it upon yourself to get the reviews from them before even leaving their home or business?

Annissa has always been a huge proponent of video testimonials from raving customers, and in this video she explains how to get it done!

KEYWORDS: restoration business management restoration business marketing

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Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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The RIA International Restoration Convention and Industry Expo is the leading event for restoration and reconstruction professionals, offering unparalleled opportunities for networking and education including exploring the latest industry trends.

Explore the most effective legal tools available to restoration contractors. Discover how these resources can enhance credibility with customers, provide strategic options for addressing delayed invoices, and help determine the right time to seek legal counsel.

The Experience Convention and Trade Show

Join us in Las Vegas for The Experience Convention & Trade Show, the leading event for cleaning, restoration, and remediation pros, packed with hands-on demos, expert speakers, and high-impact networking. Happening September 3–5, 2025 at Caesars Forum—this is where the industry comes to learn, connect, and grow!

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