Ask Annissa: Helping Your Client De-stress after a CAT Loss

You're stressed, they are stressed, everyone is stressed!

In the chaos of CAT work, please don't forget the importance of reading your client and their emotions, and figure out ways to help them de-stress and cope with the situation. If they're anxious to get involved and help with the cleanup process somehow, Annissa has a few suggestions. Plus, there are some things in which you should never let them help.

NOTE: The video does cut out a few seconds early. Annissa really just wants to stress the importance of reading your client!

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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