The disaster restoration business is really a people business! And the people who represent our companies are the starting point for working well with clients, adjusters, and our communities as a whole.

So what do your hiring practices look like? In this episode of Coach's Corner, Dan Murray talks about how hiring the right people through good interviewing and vetting processes can help you choose the best possible people to represent your company moving forward, and help you avoid PR crises like the airlines have stumbled into in recent months.

You should be looking at your company through the eyes of your customers, and making sure those on your team are serving your customers in a way that represents your company well.